If Amazon suspects unusual or suspicious activity regarding your reviews, you will likely get a warning and then action against your account. Customer feedback is essential to helping shoppers find the best items so they want to ensure everything is honest and accurate. These are Amazon’s stance on product reviews and intellectual property.Īmazon has strict policies when it comes to product reviews. We won’t get into all of these but there are two policies that are critical to point out. Amazon has a long list of rules that you need to follow. Policy violations are another common reason for Amazon account suspension. There you can see if there are any complaints and prevalent issues that you need to fix. You can view these metrics yourself in the Performance section of your Seller Central account. By removing sellers that perform poorly in these regards, they help protect customers from low-quality products, thus limiting the number of returns and complaints from customers. Amazon measures this over 10 and 30 day intervals.Īmazon uses these metrics because they directly lead to a better customer experience. Late shipment rate: Orders shipped after the expected ship date. Pre-fulfillment cancel rate: The percentage of orders that you cancel before shipping. Order Defect Rate: The percentage of orders that contain one of these poor customer service factors negative feedback, A-to-Z claims (returns), and credit card chargebacks. They monitor this performance by tracking several key metrics. Amazon has specific performance requirements that all sellers need to meet. One of the most common reasons your account may get suspended is due to poor performance. There are three broad reasons that you may face an account suspension: 1. Now that you know the different account statuses, let’s look at the reasons why your account may get suspended. Once it is deactivated, Amazon will delete your products and you will not be able to sell again. It means your account will be permanently closed.
If you receive this text notification, you can still regain access by filing another appeal.īanned: This is the last status you want to see. With this status you can still regain access (more on this later).ĭenied: This status means your appeal to have your account reinstated is denied. Your listings will be temporarily inactive and you will not receive sales. There are three account statuses you may face if Amazon takes action against you:Īccount suspension: With a suspension, you will receive an email message stating “Amazon account on hold”. Let’s begin by reviewing the different actions Amazon can take against your seller account.
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